Return & Refund Policy

We uphold a 9 day return policy with the following details:

• All returned items will only fall into 1 of 2 categories: Damaged before/upon delivery; or Delivery doesn't include all parts as advertised. When submitting a return request, one of these 2 categories must be declared as the reason for the return in the email subject line. While we generally do not fulfill returns/refunds for any other reason, some exceptions may be made at our discretion. It never hurts to ask.

• For items deemed to have been damaged before/upon delivery, "Damaged before/upon delivery" must be the subject line and the email must be sent to returns@drekiworks.com on the same calendar date as when the delivery service indicates the item was delivered or else the return request will likely be declined. Also, picture/video proof with clear images/videos is required for a return and/or refund to be eligible. Orders declared as 'Damaged before/upon delivery': a.) will need to be shipped back by the customer after receiving a prepaid shipping label via email, and b.) will be evaluated thoroughly once received by Drekiworks LLC. The customer will be granted an additional full 30 days to return the item. If it is determined by Drekiworks LLC the item was damaged due to poor craftsmanship or due to the delivery provider, the customer will be offered: a.) a repair with free return shipping back to the customer once completed; b.) a corrected replacement with free return shipping back to the customer once completed; or c.) a full refund (which includes the original shipping cost).
• For items deemed to have been missing parts, "Delivery doesn't include all parts as advertised" must be the subject line and the email must be sent to returns@drekiworks.com on the same calendar date as when the delivery service indicates the item was delivered or else the return request will likely be declined. Also, picture/video proof with clear images/videos is required for a return and/or refund to be eligible. Orders declared as 'Delivery doesn't include all parts as advertised': a.) will need to be shipped back by the customer after receiving a prepaid shipping label via email, and b.) will be evaluated thoroughly once received by Drekiworks LLC. The customer will be granted an additional full 30 days to return the item. If it is determined by Drekiworks LLC the order is missing parts due to Drekiworks LLC staff or the delivery provider, the customer will be offered: a.) a repair with free return shipping back to the customer once completed; b.) a corrected replacement with free return shipping back to the customer once completed; or c.) a full refund (which includes the original shipping cost).
• The only exceptions to the points listed above are custom items made per custom requests. Any customized items which fall short of expectations are handled by our support team at customersupport@drekiworks.com and will be handled on a case-by-case basis. Please email customersupport@drekiwoks.com regarding corrections/modifications of any customized items along with your order#, order details, and best contact information.
• Please be aware: all custom orders will have a nonrefundable deposit of 50% of the total amount of the order. This deposit is not refundable and covers either cost of materials, labor or a combination of both.

While we strive to provide you, our awesome customers and friends, with high quality craftsmanship and items that last a lifetime, we acknowledge mistakes can happen. While we will do our absolute best to minimize any mistakes as much as humanly possible, we will fully take ownership if we ever fall short of our goals and make any mistakes. If you feel we have let you down in any manner with your order, please feel free to contact us at customersupport@drekiworks.com as we would love to hear you out and find any ways we can reasonably reforge our bond with you better than before!